FREQUENTLY ASKED QUESTIONS:

Is sign in required for every purchase I make?

You can shop as a guest, though. By creating an account and logging in, you may monitor the progress of your order and accelerate the checkout process for subsequent orders.

What if I have order queries?

For queries about your order please email us at orders@vallianijewelers.com or sign in to your created account to check your order status and information.

 

What if I want to cancel my order at Valliani Jewelers?

Order cancellation is possible, however refund cannot be processed at that moment and is done later.

 

Can I track my order?

Yes, login to the website or contact us.

Can I cancel or update my order? or change my shipping address?

The order can be canceled but the shipping address needs to be the same as the billing address.

 

Will I receive a confirmation email when I place my order?

Yes, a confirmation email is sent to the registered email as soon as the order is placed.

 

When is my order expected?

Within 4-5 working days after the payment is done.

How to use the promo code?

You have the option of using the promo code at the time of checkout.

Does Valliani Jewelers offer jewelry insurance?

No, we currently do not.

Do you offer services like resizing and engraving?

Yes we do offer services like these on both online and in-store purchases.

Do you ship orders outside of the U.S.?

No, not for now but we will definitely start international shipping soon.

What payment methods do you accept?

We currently accept the following payment methods;

  1. Credit Card
  2. Debit Card
  3. Affirm
  4. Acima
Does Valliani Jewelers Offer Lab Grown Diamonds?

Valliani Jewelers offers a stunning collection of high-quality lab-grown diamonds. These ethically sourced diamonds are an eco-friendly and cost-effective alternative to mined diamonds, while being chemically, physically, and optically identical, ensuring the same brilliance and beauty.

Are Valliani Jewelers Lab Grown Diamonds Certified?

Valliani Jewelers' lab grown diamonds are certified by leading gemological institutions such as GIA, AGI, and IGI. These certifications guarantee the highest standards of quality, authenticity, and value for our customers.

Are discounts available?

Yes, you can keep yourself updated by subscribing to the email option at the time of sign up.

What is your exchange policy?

Exchanges can be processed within the 30 days of the purchase receipt.

What is your return policy?

Order can be returned within 15 days of the purchase being made. Although the items showing signs of being used or those which have been engraved, resized, altered or damaged in any way cannot be returned. Read our Refund Policy for more details.

Can I process the return online?

Yes, you can return the order within 15 days of the purchased receipt for full price refund. Read our Refund Policy for more details.

How are refunds processed?

Your refunds are processed within 5-6 working days after we receive the item and it is accepted.

Do you offer custom jewelry designs?

Yes, we do. You can check the design your own page on the website.

Can I get a design changed according to my preference?

Yes, it takes 5-6 weeks.